Dr. Shahzeb Malik

1

Head of Industrial Engineering and Management Department, and Director of Risk and Innovation Research Centre
Assistant Professor

shahzeb.malik@iobm.edu.pk
(+92-21)111-002-004

Counseling Hours:Monday, Wednesday and Thursday

10:00 am to 12:00 pm

Dr. Malik is currently working as Assistant Professor and Head of Industrial Engineering and Management Department at Institute of Business Management (IoBM). He has recently established ‘Risk and Innovation Research Centre’ at IoBM, a multidisciplinary research centre and a knowledge hub aimed at helping organisations to have better understanding of various business risks.

Dr. Malik holds PhD in Information Systems from Manchester Business School (MBS), University of Manchester, UK. He is a proficient researcher and technical expert with several years of experience in working on various academic and commercial projects involving qualitative and quantitative techniques. Most recently, he worked at University of Cambridge (Judge Business School) UK, as a postdoctoral researcher in Cyber Risk track. Prior to this role, he worked as Technical and Research Manager at International Institute of Risk and Safety Management (IIRSM), UK, where he was involved in various research projects, providing management and IT consulting services to clients, and representing the Institute at UK and International level. Dr. Malik has also been associated with University of Manchester as a postdoctoral researcher/project manager to lead a Knowledge Transfer Partnership (KTP) project which is a UK government funded programme to encourage collaboration between businesses and universities. During this project, he conducted a review of existing risk management practices within various UK commercial organisations and worked closely with IT development partners to design and develop a web-based decision support tool and an accompanying education programme to improve the reliability of management information for risk management practitioners.

Apart from his research interests, Dr. Malik is also an experienced lecturer with teaching interest in various business management and IT courses which he has been teaching at various academic Institutions in the UK including University of Manchester and University College London (UCL). He also speak at academic conferences and commercial/business events in the UK and outside.

July 2011
PhD in Information Systems from Manchester Business School (MBS), University of Manchester, UK
Thesis Title: On the Use of Customer Relationship Management (CRM) in the Banking Industry – A Qualitative Cross-Case Analysis between the Banks in Pakistan and the UK

December 2006
MPhil in Informatics from School of Informatics, University of Manchester, UK
Thesis Title: On the Use of Different Representations for Off-line Signature Recognition – An Empirical Study

August 2004
MSc in Information Systems from School of Computing and Engineering, University of Huddersfield, UK
Dissertation Title: Customer Relationship Management (CRM) Strategy for Pakistan International Airlines (PIA)

March 2001
BEng in Electrical Engineering from Mehran University of Engineering and Technology, Pakistan

POSTDOCTORAL RESEARCHER/RESEARCH ASSOCIATE (CYBER RISKS)

University of Cambridge (Judge Business School) (2016 – 2017)

Major tasks/achievements:

  • Conducting cyber research and participating in writing technical reports to cover cyber threat landscape using key areas such as data exfiltration, denial of service attacks (DDoS), cloud outages, financial transactions theft, and cyber extortion
  • Working closely with clients to develop tools and capabilities to understand organisations’ cyber risk vulnerability, and to develop metrics to further quantify the risk of cyber events
  • Contributing in group discussions in the development of cyber models
  • Attending various academic conferences and participating in discussions on cyber risks at various business meetings with clients

TECHNICAL & RESEARCH MANAGER

International Institute of Risk and Safety Management (IIRSM) London (2014 – 2015)

Major achievements:

  • Working closely with clients to understand their specific business needs and providing IT/management consulting services
  • Developed the Institute’s strategy and approach towards Enterprise Risk Management (ERM).
  • Worked on several research projects (cyber risks in particular) using data collection and analysis skills involving technologies such as NVIVO, Minitab and SPSS
  • Produced research papers and technical reports on cyber risks and other risk management areas.
  • Organised educational workshops/forums and participated as a speaker at various International conferences to cover major research activities of the Institute
  • Strengthening the IT infrastructure of the Institute through implementing new technologies
  • Performing routine audits of IT systems

VISITING LECTURER/EXTERNAL CONTRIBUTOR

University College London (UCL) (2013 – Onwards)

Major achievements:

  • Engaged in teaching activities to cover “Management Concepts for Facilities” module to postgraduate students

POSTDOCTORAL RESEARCHER/INFORTMATION SYSTEMS ANALYST (KTP PROJECT)

University of Manchester (2012 – 2013)

Major achievements:

  • Leading a Knowledge Transfer Partnership (KTP) project to develop a web-based Decision Support Tool (DST) and an accompanying education program to improve the reliability of management information for risk management practitioners
  • Conducting a review of existing risk management practices within various UK commercial organisations
  • Data collection from these organisations by conducting several qualitative interviews/focus groups and also using quantitative surveys.
  • Analysing the obtained data using qualitative and quantitative tools e.g. NVIVO, SPSS, Minitab etc.
  • Designed and developed the online tool by working closely with the IT software development team
  • Provided supporting documentation and training material for operating the online tool
  • Managing the overall KTP project including its budget
Major Projects
  • Understanding cyber threat using key areas such as data exfiltration, distributed denial of service attack (DDoS), cloud outages, financial transactions theft, and cyber extortion (ransomware) – Project conducted by Centre for Risk Studies, Judge Business School, University of Cambridge, UK, in collaboration with Industrial partners. Participated in conducting in-depth research to uncover major global cyber threats (including most recent cyber events) and contributing in writing technical reports.
  • Understanding how various cyber risks (IT data security risks) are perceived and managed by SMEs – International Institute of Risk and Safety Management (IIRSM) Project conducted in collaboration with academic and commercial partners. Major outcomes involve preparing “IT risk assessments” and “a practical guide” targeting both employees and line managers within small and medium size enterprises.
  • Workplace stress and psychosocial risks and the impact of new working methods on employees’ health and wellbeing – International Institute of Risk and Safety Management (IIRSM) research project conducted in collaboration with University of Central Lancashire (UCLAN) and Kings College London (KCL). Major outcomes involve publishing technical reports and organising various academic/commercial events to present research outcomes.
  • Developing a web-based decision support tool and an accompanying education programme to improve the reliability of management information for risk management practitioners – A Knowledge Transfer Partnership (KTP) Project funded by Innovate UK (formerly Technology Strategy Board, UK) involving University of Manchester and IIRSM. Major outcomes involve designing and developing a web-based tool by working closely with the IT software development partners.
  • Cyber Security Risk (Understanding technical, social, cultural and ethical issues with regard to cyber threat)
  • Enterprise Risk Management (ERM)
  • Big Data and Internet of Things (IoT)
  • Introduction to Business Information Systems
  • Advanced Qualitative Research
  • Nature of Information systems
  • Customer Relationship Management (CRM)
  • Enterprise Systems (e.g. CRM, ERP, SCM, KM, etc.)
  • Data Collection and Analysis using Qualitative and Quantitative Research Approaches
  • Implementing the ideas of Socio-Technical Theory (STT) within modern work environment
  • Psycho-social risks and stress at work
Publications (Journal/Magazine Articles and International Conferences)
  • Brewer, G., Holt, B., and Malik, S. (2018) “Workplace Bullying in Risk and Safety Professional”, Journal of Safety Research, 64 (2018), National Safety Council and Elsevier Ltd., pp. 129-133
  • Cyber Risk Landscape (2017) – Contributed in a technical report prepared by Risk Management Solutions, Inc. (RMS) in collaboration with the Centre for Risk Studies, University of Cambridge (Judge Business School)
  • Malik, S.A., and Holt, B. (2015) “The Perception of Risk Management Among Safety Professionals in the UK Commercial Organisations: A Comparative Study”, 27th European Conference on Operational Research held at University of Strathclyde, 12 – 15 July 2015, Glasgow
  • Holt, B., and Malik, S.A. (2015) “Noise-Induced Hearing Loss (NIHL) – Still A Major Occupational Health Problem”, International Journal of Occupational Health and Public Health Nursing, Scienpress Ltd., Vol. 2, No. 2, published online November 1, 2015, pp. 37-50
  • Malik, S.A., and Holt, B. (2015) “The Impact of New Working Methods – A Psychosocial Risk Perspective”, IIRSM Research Paper
  • Malik, S.A., and Holt, B. (2013) “Factors that Affect the Adoption of Enterprise Risk Management (ERM)”, OR Insight, Operational Research Society Ltd., Palgrave Macmillan, Vol. 26, No. 4, published online September 4, 2013, pp. 253-269
  • Malik, S.A., Freeman, J.M., and Holt, B. (2013) “Improving Risk Management Practice: A New Web- based Initiative”, In BAM 2013: Managing to Make a Difference, 10 – 12 September, 2013, Liverpool. eScholarID:188712
  • Malik, S.A., Holt, B., and Freeman, J.M. (2013) “Enterprise Risk Management (ERM): A New Way of Looking at Risk Management at an Organisational Level”, In EURO INFORMS XXVI, 26th European Conference on Operational Research at SAPIENZA University of Rome, 01 – 04 July 2013, Rome, Italy. eScholarID:190263
  • Presented research work at ICORES conference, 2014 in a form of a discussion session held at ESEO, Angers, Loire Valley, France
  • Malik, S.A., and Wood-Harper, T. (2009) “Customer Relationship Management (CRM) in the Banking Sector of Pakistan: Problems and Challenges”, In Creating Global Economies through Innovation and Knowledge Management: Theory & Practice, 29 – 30 June, 2009 pp. 312-320, Kuala Lumpur, Malaysia, Business Information Management Association. eScholarID: 89665
  • Shahzeb Ali Malik (2014) “A Holistic Approach to Decision Making”, International Institute of Risk and Safety Management (IIRSM) Newsletter, June 2014, pp. 14-15.
  • Specialist Member of International Institute of Risk and Safety Management (IIRSM)
  • Member of British Association of Management (BAM)
  • Member of Pakistan Engineering Council (PEC)